Snob_Oct20140557

Shipping Info

 

Where is your storefront located?
The Snob Boutique is located at 388 Carlaw Ave, Unit 202 in the eclectic Leslieville district in Toronto. Please visit us if you’re in the neighbourhood!

Where do you ship to?
A: We regularly ship to all Canadian provinces and the continental United States. For international orders, please contact us for a custom quote.

How much does shipping cost?
A: Shipping varies depending on size and weight of your product and how quickly you need the item. Please email or call (416.778.8778) for your shipping quote.

How do you ship my pieces?
A: We ship by UPS. Orders are photographed before being well wrapped, sealed, boxed and shipped. All orders are fully insured. Standard UPS shipments leave our boutique within 5 business days after payment. You will be notified by email with shipment details and tracking number. For US and international orders, please be aware freight and duty charges may apply.

For larger items, such as custom-built furniture, we will work with you to find the most suitable delivery method.

What happens if my order is damaged?
A: We take great care when packing and shipping your order, however we do use a third party shipping company and from time to time damage occurs that’s outside of our control. We fully insure shipments and take photos of the pieces before they are shipped to assist you with your damage claim.

What is your return policy?
A: We want our clients to be fully satisfied and we are pleased that we have never had a return from a customer unsatisfied with their purchase. However if you change your mind upon receipt of your order, please call us for a return authorization code within 7 days of receipt. We ask that you pay shipping and duties associated with returning an item, but we will otherwise issue a refund.

All prices are in $US Dollars

Not seeing your answer here? Please contact us by email or phone (416.778.8778) and one of our Design Associates would be pleased to help you!