LookBook 26Ordering FAQ

 

I see a product I want, can I order online?
A: Yes! Please call or email us to order a product. Our Design Associates are happy to send you additional information, including pricing. Please do not send your credit card information by email as this is not secure. We will contact you at time of purchase by phone for this information. Please note all prices are in US$ Dollars.

I see a product I like, but the dimensions aren’t quite right. Can you customize?
A: We specialize in custom projects! Whether it’s custom built furniture you’re after or you’re interested in commissioning a piece of art or a home accessory in a particular size and colour, we’re pleased to work with you on your piece and space. Contact us by phone or email or read through our Custom Projects page for more information.

What forms of payment do you accept for online purchases?
A: We accept VISA and MasterCard, PayPal and money orders for online orders. Government sales taxes may apply based on your location. To place an order, please email or call our Design Associates Monday to Saturday 10am-6pm (ET) and Sundays 12pm-5pm to process payment over the phone.

What does one-of-a-kind and handmade mean?
A: Weaving, carving, beading, dyeing sculpting, and sewing are among the techniques our artists and artisans do by hand. Because pieces are done by hand and in small batches, there can sometimes be variations in colour, size or embellishment between one batch and the next.  In the case of our Zenza Lighting, each piece is hand-punctured, without the use of stencils, so slight variations are expected.  We believe that these variations enhance the product, making them truly unique and one-of-a-kind.  We encourage you to contact our Design Associates for pictures and precise measurements of current in-stock pieces that will allow you to make an informed choice before buying.

Where do your products come from?
A: All of our goods are made across Africa. Snob’s owner hand selects every piece and cultivates relationships with the artists  and their associates directly. Our products’ online descriptions include country of origin. If you are interested in more information on a piece, kindly send us an email or give us a call. We are always happy to share the stories of our products and their makers.

Where do you ship to?
A: We regularly ship to all Canadian provinces and the continental United States. For international orders, please contact us for a custom quote.

How much does shipping cost?
A: Shipping varies depending on size and weight of your product and how quickly you need the item. Please email or call (416-778-8778) for your shipping quote.

What is your return policy?
A: We want our clients to be fully satisfied and we are pleased that we have never had a return from a customer unsatisfied with their purchase.  However if you change your mind upon receipt of your order, please call us (416.778-8778) for a return authorization code within 7 days of receipt.  We ask that you pay shipping and duties associated with returning an item, but we will otherwise issue a refund. We do not accept returns on feather headdresses.

For more information on shipping please visit our Shipping Info page.
Not seeing your answer here, please feel free to contact us by phone (416.778.8778) or email, we are always happy to help. 

*All prices in US Dollars